We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it.
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) or sale items. Please get in touch if you have questions or concerns about your specific item.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com or via the live chat function of this website. We aim to get back to you within 24 hours.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.